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What is General Data Protection Regulation (GDPR)?

General Data Protection Regulation (GDPR) means that EU citizens have the right to know how their data is being used by companies. It also gives them more control over what data is being used.

Your data is defined as:

“Any information related to a natural person or ‘Data Subject’, that can be used to directly or indirectly identify the person. It can be anything from a name, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer IP address.”[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][dt_fancy_image image_id=”3079″][/vc_column_inner][/vc_row_inner][vc_column_text]

What categories of personal data covered by GDPR data protection does Ai-Media collect?

The categories of personal data we collect and process depends on how you are interacting with Ai-Media. We typically collect the following categories of personal data:

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Our GDPR Policy – The Details

We understand that Ai-Media’s customers require clarity over their GDPR obligations whilst utilising Ai-Media products and services. Ai-Media is committed to assisting our customers in achieving GDPR compliance and other relevant local data related regulations.

As part of this commitment, Ai-Media has regularly updates its Privacy Policy to reflect the requirements of this dynamic space to ensure our policies and procedures on handling and securing personal data complies with GDPR requirements.

To comply with these requirements more specifically, Ai-Media:

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FAQs

[/vc_column_text][vc_toggle title=”Creating an account”]We ask for various details when you create an account with us such as name, email, phone number, and country. We use this information to communicate with you about the status of any orders you place and update you of any service interruptions or developments. We store this data in our own managed database. We do not share or sell your data to any other third parties.[/vc_toggle][vc_toggle title=”Using our services”]Our core services involve the conversion of video and audio we receive from our clients into written form. The content of the files and live streams we receive may contain personal data which we need to process in order to perform the contract we have with our clients.

In the case of a live broadcast, the live stream is sent to captioners who then convert the audio to text in real-time and deliver these words to a target destination. We store the text in our database to facilitate customer access to transcripts, and for quality and training purposes (including machine learning). Depending on the live service we are delivering, we may store a recording of your live stream. You should let us know if you wish to have these deleted via email info@ai-media.tv.

The same principles apply for recorded content you provide for captioning or transcription services. We provide access to that media file to captioners who convert the audio into written form. That text data is stored on our database. We usually retain a copy of your file for any future edits that are required. If you wish for your files and text versions to be deleted, let us know via email info@ai-media.tv.[/vc_toggle][vc_toggle title=”Visiting our website”]We use website cookies to track your use of our website. Most often this is anonymous and we use this information to understand what content people like reading. If you have provided us with your personal data or you have made an enquiry for services, your behaviour on our website may be captured with your customer record in our database. We do not track any online activity whilst you’re browsing other websites.

You are asked to accept our use of cookies on our website when you first visit. You can choose to not to accept and, as most of our cookies relate to analytics, most functions of the site should still work.[/vc_toggle][vc_toggle title=”Newsletter”]We use website cookies to track your use of our website. Most often this is anonymous and we use this information to understand what content people like reading. If you have provided us with your personal data or you have made an enquiry for services, your behaviour on our website may be captured with your customer record in our database. We do not track any online activity whilst you’re browsing other websites.

You are asked to accept our use of cookies on our website when you first visit. You can choose to not to accept and, as most of our cookies relate to analytics, most functions of the site should still work.[/vc_toggle][vc_toggle title=”Other Services”]Ai-Media uses selected third-party service providers for managing our contacts and marketing communications. As part of the provision of these services, some personal data is transferred to these providers for processing on our behalf. These include:

If you have any questions about your data, or would like it removed from our systems, please get in touch with us via email info@ai-media.tv[/vc_toggle][vc_toggle title=”Where does Ai-Media process customer data and what technical security measures do we have in place?”]Ai-Media hosts our customer data in data centres in Australia, the US, or the UK. To safeguard the confidentiality and integrity of customer data, we employ various security measure including user authentication, session verification, access control settings, transportation layer encryption and security, and more. All user data is stored in a secure Oracle database cluster which is only accessible from inside Ai-Media’s network. Access is restricted to members of our engineering team solely for troubleshooting and otherwise maintaining the services.

Some companies that provide services to us run their services from outside the European Economic Area (EEA). We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.

It’s important to note that no data transmission over the Internet can be guaranteed to be 100% secure.[/vc_toggle][/vc_column][/vc_row]