Rikki Poynter – 5 Ironic Things About Audiologist Appointments
Hello, so in this video, I want to talk about audiologists and audiologists’ office and some of the things that are very ironic, strange, or weird. I actually decided to make this video a little interactive, so a little while ago I posted a question on my Facebook page asking people what they found ironic, strange, weird about their own audiologists, and it’s safe to say that we all have pretty much come to an agreement on what they are, so let’s go over about four, five, I’m not really sure of the number of things that are just weird. The most popular answer that I got was about how audiologists typically don’t use sign language. They don’t know it and they don’t use it for the client.
I am probably the minority. I have the unpopular opinion, but I don’t find it ironic. In fact, it really doesn’t surprise me. Audiologists are in the business of helping people hear better, right? So their concern isn’t really equal access, it’s just, “Oh, okay, so you’re interested in a hearing aid? Well, let’s get you set up, or cochlear implant, or have you considered having one of those things?” You know, that kinda thing. So, they’re not concerned with learning sign language and helping you out with equal communication unless it’s with a hearing device. Now with that being said, that does not go for all of the audiologists and in fact some of the comments were from future audiologists, those that are in training or wanting to be an audiologist, some of them had said that it is getting better and even they are learning ASL or whatever sign language in their country so that they can better help out people who do use sign language because of course we know not everybody uses sign language to communicate. So there’s an improvement. There’s an upside.
Now the second most ironic thing, and this is actually my personal favorite, is the fact that none of the televisions anywhere in the offices are captioned. Now I’ve actually noticed this to be a very popular thing in all medical establishments. The audiologi… The audiologis… Audiologist offices… Does any other oral deaf person have so much trouble saying that word? It’s so hard for me. But the audiologist that I went to that I’ve gone to in the past, they never captioned their TVs in the past. They still don’t. I just went there not too long ago. Still no captions. My family doctor doesn’t have captions. Hospitals that I’ve gone to, no captions. Now, if a hearing person could tell me real quick ’cause obviously I can’t hear, are the TVs at these waiting rooms muted? Because I have a feeling that they would be, ’cause why would they wanna blast television when they’re trying to talk to the clients at the registration desk? I don’t know, but let me know. I just never really understood that. It’s one thing at the family doctor, but if you’re at the audiology where there are deaf and hard-of-hearing people, why do we not have captions on the television?
The third one, and this for the people that do wear hearing aids or cochlear implants, I have no personal experience with this, but I have noticed when going to the audiologist with other people who do wear those things, the audiologist will take the hearing aid or the processor I’m guessing of the cochlear implant, and you know they’re gonna go tweak it, so they leave the client over here and the audiologist is gonna go over here and fiddle, whatever, and their back is turned and they just start having a conversation with their back turned to the client, the deaf or hard-of-hearing client, like nothing’s wrong. Your client is deaf, you know they can’t hear very well without the hearing aid or maybe even with, why are you talking? Why are you talking out loud to them without looking at them? You’re just… “So Susan, how’s everything going?” And that person, client behind you is like, “Can you turn around? Huh?” What ‘ya doin’? I think that was actually the funniest to me of all. Silly audiologists. You’re so silly.
And then the fourth one, and I believe last one, is when the audiologist or their registration desk staff people call you with an oral phone call on the phone and sometimes even leave a message on an oral answering machine. I’ve had personal experience with this with my gynecologist, you know. The audiologist office will call you and say, “Hey, we need you to confirm your appointment, please call us back at blah, blah, blah” or “Your appointment has been canceled, so don’t come in.” But one of my viewers said in a comment, and she works at this office too, she went to go to go to her appointment, but first she had to pick up her kids from school who go to different schools, by the way, and then rush to the audiologist office, go, “Hey, I have an appointment” and they said, “Um… “We called you. “Your appointment’s been canceled. “You didn’t get your phone call?” “No, I’m deaf. “Why would I have your phone call?” Now of course, you could use a video phone, if you use one, to have a conversation or the software, TTY, that Apple has come out with, but regular phone calls don’t work, so I don’t understand why audiologists of all people would not have an email available to you. And even if they do, they still tell you to call them because… So those are the four very strange things that I and others, you know, making this an interactive kind of video, have found very strange and ironic about an audiologist and their offices.
No, wait, I have a fifth one. This is my other personal favorite. When you’re sitting in the waiting room and then the assistant comes out, or sometimes even the audiologist themselves, will come out into the waiting room, they open the door, and they know you’re deaf, by the way, it’s not like you’re a brand new patient, but either way, you would probably say to have on your file ‘deaf’ on it. But then they walk out and then they open the door, but at the same time that they’re opening that door, they say your name out into the open like “Susan? “Susan?” And you’re like way over there or sometimes even in front, but maybe you’re just reading a book or something and then it’s like they think you never showed up for your appointment. I just don’t understand why there isn’t a system yet, like even a paper sign that says a person’s name, a client’s name, and then they like walk around and try to wave down people who can’t hear their names being called. That’s always been so weird to me. And most of the time they apparently do it so softly too, and it’s just, why? You’re working with people who can’t hear you. Okay, so now that’s the five things that I and others have found very ironic about this line of work. If you have any other strange experiences, please feel free to leave them in the comments, and I’ll see ya later, bye!
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