if you need assistance with your AI-Media solution
Technology Support (Encoders, iCap, LEXI)
To access our Warranty and Annual Support services:
TELEPHONE (recommended for ‘emergency support’)
+1 516 293 7472 select Option 4 for Technical Support
NOTE: The Support Team is US-based. For those calling outside of the US, the support number is charged by your telephone provider at standard international rates.
EMAIL (recommended for ‘routine support’)
Include the following information:
- Contact information: Full name, email address, telephone number
- Physical Encoder: Serial number(s) of physical encoders
- Virtual Encoder: Name of the virtual encoder and the ‘EEG Cloud Account’ email address
- Description of support / service requested
- Indicate if loan equipment required
AI-MEDIA WEBSITE (for requests to update and upgrade firmware and software)
Click here to access the Request Form.
INTRODUCTION TO OUR ENCODER WARRANTY AND SUPPORT PROCESS
These documents are provided as a guide only. The legally binding Global Terms may be found here.
Services Support (Human captioning, Translation)
Please contact your local AI-Media office