Need Help?
if you need assistance with your AI-Media solution
Technology Support (Encoders, iCap, LEXI)
To access our Warranty and Annual Support services:
TELEPHONE (recommended for ‘emergency support’)
+1 516 293 7472 select Option 4 for Technical Support
NOTE: The Support Team is US-based. For those calling outside of the US, the support number is charged by your telephone provider at standard international rates.
EMAIL (recommended for ‘routine support’)
Include the following information:
-
- Contact information: Full name, email address, telephone number
- Physical Encoder: Serial number(s) of physical encoders
- Virtual Encoder: Name of the virtual encoder and the ‘EEG Cloud Account’ email address
- Description of support / service requested
- Indicate if loan equipment required
AI-MEDIA WEBSITE (for requests to update and upgrade firmware and software)
Click here to access the Request Form.
INTRODUCTION TO OUR ENCODER WARRANTY AND SUPPORT PROCESS
Introduction to the Warranty & Support Process – AMERICAS
Introduction to the Warranty & Support Process – APAC
Introduction to the Warranty & Support Process – EMEA
These documents are provided as a guide only. The legally binding Global Terms may be found here.
Services Support (Human captioning, Translation)
Please contact your local AI-Media office