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Technology Support (Encoders, iCap, LEXI)
To access our Warranty and Annual Support services:
EMERGENCY SUPPORT
+1 516 293 7472 select Option 4 for Technical Support
NOTE: The Support Team is US-based. For those calling outside of the US, the support number is charged by your telephone provider at standard international rates.
ROUTINE SUPPORT
Include the following information:
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- Contact information: Full name, email address, telephone number
- Physical Encoder: Serial number(s) of physical encoders
- Virtual Encoder: Name of the virtual encoder and the ‘EEG Cloud Account’ email address
- Description of support / service requested
- Indicate if loan equipment required
REQUESTS TO UPDATE AND UPGRADE FIRMWARE AND SOFTWARE
Click here to access the Request Form.
INTRODUCTION TO OUR ENCODER WARRANTY AND SUPPORT PROCESS
Introduction to the Warranty & Support Process – AMERICAS
Introduction to the Warranty & Support Process – APAC
Introduction to the Warranty & Support Process – EMEA
These documents are provided as a guide only. The legally binding Global Terms may be found here.
SERVICES SUPPORT (Human captioning, Translation)
Please contact your local AI-Media office