Investors
Broadcast & Media
AI-Media - with the power of EEG caption encoder technology - is the global leader in captions for broadcast.
Sports Events & Venues
AI-Media offer all the technology and services needed to accurately caption live broadcasts, in venue displays & OTT content, in multiple languages.
Corporate
Increase accessibility and engagement for meetings, webinars, conference calls and events.
Events
Regardless of event format, AI-Media brings the best of closed captioning technology and services to boost engagement, reach and accessibility.
Government
Governments all over the world make their content and resources accessible using AI-Media's captioning technology and services.
Education
Level the playing field for all students with AI-Media's range of solutions for schools and universities... both in-person and online.
Why AI-Media?
Why choose AI-Media for your captioning and translation solutions? Click here to find out!
Investors
Up to date information relevant for investors, including company information, announcements, investor services and more
Become an AI-Media Partner
Interested in Partnering with AI-Media? Learn how you can become an AI-Media Channel or Technology Partner and grow YOUR business.
Our Leaders
Meet the members of the AI-Media Board of Directors and Executive Team
Careers
Interested in becoming a member of the AI-Media Team? Learn about what it's like to work at AI-Media and our current vacancies.
Acquisitions & Mergers
AI-Media has expanded its impact by acquiring and merging with other leading companies in the technology and captioning field.
Corporate Governance
AI-Media is committed to promoting good governance of the Company to ensure the creation and protection of shareholder value.
Our Story
A brief history of where it all began.
Contact Us
Need to contact us? Contact the global AI-Media office closest to you.
Upcoming Events
View the current schedule of Upcoming Events. Our events provide a great opportunity to get up to speed on our latest updates, learn about our solutions and gain insights through cases studies about companies just like yours.
LEXI AI-Powered Tool Kit
Leverage the power of AI advancements using this toolkit, covering live and recorded captioning, translation, display, archiving & search.
Overview
Explore our LEXI Tool Kit
LEXI Text Automatic Captioning
The world’s leading AI-powered automatic captions. Achieve quality rivalling human captions, at a fraction of the cost.
LEXI Recorded
LEXI Recorded makes captioning your recorded content quick and easy; fully automated with lightning-fast turnaround times.
** NEW** LEXI Voice - AI Voice Translation
Expand global reach, increase audience engagement and boost revenue streams by breaking down language barriers.
** NEW** LEXI AI
Delivering Generative AI into secure business environments; bridging public, private LLMs.
LEXI Translate
Built on the success of LEXI automatic captioning, LEXI Translate is a solution that makes global reach more efficient and cost effective for content creators and live event producers.
LEXI Local On-Premises Solution
Delivers live, automatic captions on-premises and off the cloud, meaning elevated security and greater control.
** NEW** LEXI AD
LEXI AD delivers fast, affordable AI-powered audio descriptions to meet accessibility compliance and engage more audiences.
LEXI DR
LEXI DR (Disaster Recovery) offers peace of mind around the clock, with the ability to deliver live, automatic captions on-premises and off the cloud.
Caption Delivery
Ensure seamless, cost-effective caption delivery with AI-Media’s range of encoders covering SDI, IP, RTMP & 4K.
Overview
Explore Caption Delivery
SDI Hardware Caption Encoders
Ensure high quality, seamless caption delivery with the broadcast industry’s most trusted SDI hardware caption encoders.
**NEW** Check out our TWO NEW LEXI Encoders!
IP Virtual and Cloud Encoders
Ensure high quality, seamless caption delivery with the world’s most trusted IP virtual and cloud video encoders.
Caption Display
Deliver captions to any audience with AI-Media’s cost-efficient, customizable caption display technology.
Overview
Explore Caption Display
LEXI Viewer
Easily output live captions to event screens while keeping presentation content fully visible with 4 display options to choose from. Plus, access our AI-powered LEXI automatic captions with a single click.
Ai-Live
Stream live captions to any web-enabled device with Ai-Live for increased quality, readability and configurability of your captions for your meeting, lecture or event.
Support Options
AI-Media offers tiered support options to suit the needs of your business, covering hardware, software, and cloud. Take a look to see which Support Tier is right for your business.
AI-Media Support Tiers
Need Immediate Help?
Technical Support
If you have a current technical support issue, access the AI-Media Help Centre where you will find technical documentation or can lodge a ticket request.
Cloud Services Status
Get an 'up to the minute' status on AI-Media's Cloud Solutions, including iCap, LEXI and more.
iCap Cloud Network
From SDI to IP video, 4K and everything in between, iCap is the largest captioning and subtitle delivery network in the world.
iCap Cloud Network
Explore iCap Cloud Network
iCap Cloud Network
From SDI to IP video, 4K and everything in between, iCap is the largest captioning and subtitle delivery network in the world.
Insights
Browse our library of case studies, whitepapers, past webinars and of course the Blog!
Overview
Blog
Access the AI-Media blog for news, updates, articles and more.
Case Studies
Access case studies featuring solutions and customers.
Whitepapers
Need more detail on a particular topic? Browse our most recent whitepapers.
Past Webinar Recordings
Missed a recent webinar? Watch the recording!
Technical Documentation
Visit our Help Center for comprehensive technical documentation, including manuals, data sheets, app notes, and FAQs for our entire product suite.
HELP Center
Cloud Services Status
Stay informed and up to date by subscribing to Cloud Services status updates. Choose from email, text, or webhook notifications of any iCap, LEXI or Falcon incidents.
Help Center
Access comprehensive support resources for all your needs. Visit our Help Center.
Help Center
Submit A Support Request
Need assistance? Submit a request here, and our support team will get back to you as soon as possible.
Cloud Services Status
Stay informed and up to date by subscribing to Cloud Services status updates. Choose from email, text, or webhook notifications of any iCap, LEXI or Falcon incidents.
Technical Documentation
Visit our Help Center for comprehensive technical documentation, including manuals, data sheets, app notes, and FAQs for our entire product suite.
Encoder Warranty Support
Access warranty support and information for encoders based on your region
Become a partner
Help Center
Cloud Services Status
Ai-Live
Live Booking Portal
Recorded Booking Portal
Cloud Services
iCap Admin
Investors
Technical Support Team

AI-Media Support Across the Entire Platform

AI-Media offers tiered support options to suit the needs of your business, covering hardware, software, and cloud in one subscription.
Global Technical Support

Platform-Wide Support

AI-Media Support is designed for the entire ecosystem — covering hardware, software, and cloud services to ensure consistent performance, reliability, and continuous improvement.

  • Support across encoders, LEXI SaaS solutions, and cloud workflows
  • Integrated updates, maintenance, and security enhancements
  • Flexible support tiers to match operational needs
  • Centralised support experience across your entire deployment
  • Designed to scale with your business and evolving workflows

 

A modern infrastructure and support model built for the future of broadcast and AI-powered language workflows.

AI-MEDIA SUPPORT

AI-MEDIA SUPPORT TIERS

Every AI-Media subscription includes AI-Media ESSENTIAL Support.

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Support Provision ESSENTIAL (Included) BUSINESS* ENTERPRISE*
Support Availability M–F, 9am–9pm ET (excl. holidays) 24/7/365 24/7/365
Technical Support & Troubleshooting
Hardware Encoder: Firmware Upgrades + Software Security Patches
Virtual Encoder (VENC) or LEXI or ALTA - Software Upgrades
VENC or LEXI or ALTA - Security Patches
Hardware Replacement (HaaS)
AIM pays all Hardware Encoder (HENC) replacement shipping costs
Rate Lock
Defined Response Times
Assigned Account Manager
Support Review Meetings & Reporting Quarterly Monthly
Customized Training
Customized Workflow
Prioritized consideration of product enhancement requests
* Customers with larger deployments or operational requirements may be eligible to upgrade to Business or Enterprise tiers.

Need Tech Support NOW?

If you have a current technical support issue, access the AI-Media Help Centre where you will find technical documentation or can lodge a ticket request.
Help Center

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